Terms of service

Last Updated: April 30, 2026

Welcome to Urban Palm Trees. These Terms of Service govern your use of our website and any purchases made through our store. By accessing our website or placing an order, you agree to these Terms.

About Us

Urban Palm Trees operates this website and online store.

Contact Information:

Urban Palm Trees
36 The Turnpike
Stockport SK6 6HF
United Kingdom

Email: info@urbanpalmtrees.com

Eligibility

By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

Products and Availability

We make every effort to ensure that product descriptions, images, pricing, and availability are accurate.

However:

  • Product colors may vary depending on your screen settings.

  • Product availability may change without notice.

  • We reserve the right to modify or discontinue products at any time.

Orders

When you place an order, you agree that:

  • All information provided is accurate and complete.

  • You are authorized to use the selected payment method.

  • Your order is subject to acceptance and verification.

We reserve the right to refuse, cancel, or limit any order if fraud, pricing errors, or other issues are suspected.

Pricing and Payments

All prices displayed on our website are shown in the applicable currency and are subject to change without notice.

Accepted payment methods are displayed at checkout.

Payment must be successfully processed before an order can be fulfilled.

Shipping and Delivery

Shipping times provided on our website are estimates only.

While we work to deliver orders within the stated timeframe, delays may occur due to:

  • Carrier delays

  • Customs processing

  • Weather conditions

  • Public holidays

  • Events beyond our control

Please review our Shipping Policy for complete details.

Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Customers should review that policy before making a purchase.

Intellectual Property

All content on this website, including:

  • Logos

  • Images

  • Graphics

  • Product descriptions

  • Website design

  • Text and content

is the property of Urban Palm Trees or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.

Prohibited Use

You agree not to:

  • Use the website for unlawful purposes.

  • Submit false or misleading information.

  • Attempt to gain unauthorized access to our systems.

  • Interfere with website functionality or security.

  • Upload malicious software, viruses, or harmful code.

We reserve the right to terminate access for violations of these Terms.

Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, or policies of third-party websites.

Limitation of Liability

To the fullest extent permitted by law, Urban Palm Trees shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Nothing in these Terms excludes rights that cannot be excluded under applicable consumer protection laws.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated revision date.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions regarding these Terms of Service, please contact:

Address: 36 The Turnpike, Stockport SK6 6HF, United Kingdom

Email: info@urbanpalmtrees.com.

Phone: +44 7976 953179

Support: Monday to Friday, 9 AM–6 PM