Privacy policy

Last Updated: April 30, 2026

Urban Palm Trees ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or contact us.

Information We Collect

We may collect the following information:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information

  • Order and transaction details

  • Device and browser information

  • IP address

  • Website usage data through cookies and analytics tools

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations and updates

  • Manage returns and refunds

  • Improve our website and services

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

  • Send promotional communications (only where permitted by law)

Payment Security

Payments are processed securely through trusted third-party payment providers. We do not store your complete credit or debit card information on our servers.

Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Improve website functionality

  • Remember customer preferences

  • Analyze website traffic and performance

  • Deliver relevant advertising

You may manage cookie preferences through your browser settings.

Sharing of Information

We do not sell your personal information.

We may share your information with trusted third-party service providers, including:

  • Shopify (website platform)

  • Payment processors

  • Shipping and delivery partners

  • Analytics providers

  • Fraud prevention and security providers

These providers only receive the information necessary to perform their services.

Data Retention

We retain personal information only as long as necessary to:

  • Provide our services

  • Fulfill legal and regulatory requirements

  • Resolve disputes

  • Enforce our policies

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict or object to certain processing

  • Withdraw consent where applicable

  • Request a copy of your personal information

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children.

International Data Transfers

Your information may be processed in countries outside your country of residence. Where required, we implement appropriate safeguards to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Address: 36 The Turnpike, Stockport SK6 6HF, United Kingdom

Email: info@urbanpalmtrees.com.

Phone: +44 7976 953179

Support: Monday to Friday, 9 AM–6 PM

By using our website, you agree to the terms of this Privacy Policy.