Q. What types of products do you sell?
We offer a curated selection of streetwear-inspired products, including: Graphic T-shirts (featuring original designs and statement prints), Sweatshirts and hoodies (designed for everyday comfort and casual wear), Phone cases (available for selected popular models). Our products focus on combining simple design with everyday wearability.
Q. What sizes are available?
Our clothing is available in a range of sizes. Each product page includes a size guide to help you choose the right fit. If you are between sizes, we recommend checking the measurements provided before ordering.
Q. What materials are your products made from?
Material composition may vary depending on the product. Detailed information about fabrics and materials is listed on each product page. We recommend following the care instructions provided with each item.
Q. Do you offer phone cases for all models?
We currently offer phone cases for a selection of popular models. Available options are shown on each product page. New models may be added over time.
Q. Where do you ship from?
Urban Palm Trees is a UK-based brand, and orders are dispatched from the United Kingdom. We also offer international shipping depending on your location.
Q. How long does it normally take to receive my order?
After placing an order, it typically takes 2–5 business days for processing, and for delivery time, 3–5 business days. Estimated delivery times are shown at checkout.
Q. Will I receive tracking information?
Where tracking is available, you will receive an email with your tracking details once your order has been dispatched. If you do not receive this email, please check your spam or junk folder.
Q. How much does shipping cost?
Free shipping for orders of £50 and up and £4.99 for orders below £50.
Q. Can I return my order?
Yes, you can return your order within 30 days of receiving the item.
Q. What are the conditions for returns?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Q. How do I return an item?
To start a return, you can contact us at info@urbanpalmtrees.com. Please note that returns will need to be sent to the following address: 36 The Turnpike, Stockport SK6 6HF, United Kingdom
Who pays for return shipping?
Return shipping costs are the responsibility of the customer. If the item is defective, damaged, or incorrect, we will review the case and provide an appropriate solution.
How long does it take to receive a refund?
Refunds are processed within 10 business days after the returned item has been received and inspected. Refunds are issued using the original payment method.
What should I do if my item arrives damaged?
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
What payment methods do you accept?
We accept major credit and debit cards, along with additional payment options available at checkout.
Are payments secure?
Yes, all transactions are processed using secure SSL encryption. You will see a padlock icon in your browser during checkout, indicating a secure connection.
What is the best way to contact you?
You can contact us via email at info@urbanpalmtrees.com. We aim to respond within 1–2 business days.
I haven’t received a response — what should I do?
Please check your spam or junk folder first. If you have not received a response within 2 business days, you can follow up with us through our social media channels listed on the website.