Last updated: 4 August 2026
Our commitment
Urban Palm Trees aims to provide a storefront that can be used by as many people as reasonably possible, including people who use assistive technologies.
Our approach
We aim to use clear page headings, readable text, descriptive links, keyboard-accessible navigation, responsive layouts and meaningful alternative text for important images. We also aim to present product, price, shipping and policy information in a consistent structure.
Ongoing improvement
Accessibility is an ongoing process. Third-party services, apps or embedded content may have accessibility limitations outside our direct control, but we welcome reports and will review reasonable improvements.
Need assistance?
If you have difficulty using the website or need product or policy information in another accessible format, contact us. Please describe the page, the problem and the browser or assistive technology you were using where possible.
Contact
Business: Urban Palm Trees
Operator: Mathew Astle, sole trader
Address: 36 The Turnpike, Stockport, SK6 6HF, United Kingdom
Email: info@urbanpalmtrees.com
Phone: +44 7976 953179
Customer support hours: Monday–Friday, 9:00 AM–6:00 PM (UK local time, Europe/London)
Response time: We aim to respond within one business day.