Urban Palm Trees is the retailer, seller and customer point of contact for every order placed on urbanpalmtrees.com.
Our graphic T-shirts are produced after purchase using Gelato, an independent print-on-demand production and fulfilment service provider. After an order is confirmed, the information needed to produce and deliver it is sent to Gelato.
Gelato uses a distributed production network and selects a suitable production location according to the delivery address, product availability, production capacity and logistics. Although production may take place in the United Kingdom, a particular country or facility is not guaranteed.
Available shipping methods and charges are shown at checkout. Delivery timing is estimated and can vary. Tracking is provided after dispatch where the selected shipping method supports it.
For all product, order, shipping, return and refund questions, contact Urban Palm Trees at info@urbanpalmtrees.com. Do not send returns to Gelato or to a production facility.