Shipping policy
Last Updated: April 30, 2026
This Shipping Policy applies to all orders within the United Kingdom.
A. SHIPPING COSTS
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Free Shipping on orders over £50
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£4.99 shipping fee for orders under £50
Shipping charges are displayed at checkout before payment.
B. PROCESSING & TRANSIT TIMES
Order Processing Time: 2–5 business days (Monday–Friday)
Transit Time: 3–5 business days (Monday–Friday)
Order Cut-Off Time: 06:00 PM GMT (London)
Total estimated delivery time is 5–10 business days.
C. SHIPPING CARRIER
Orders are delivered via Royal Mail.
Tracking information will be provided where available.
D. CHANGE OF ADDRESS
If you need to change your delivery address, please contact us within 24 hours of placing your order:
Once an order has been dispatched, we cannot guarantee address changes.
E. ORDER CANCELLATIONS
Orders may be cancelled before dispatch.
To request a cancellation, contact us at:
If your order has already been shipped, please refer to our Return & Refund Policy.
F. DAMAGED OR INCORRECT ORDERS
Please inspect your order upon delivery.
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:
We may request photos of the item and packaging to help resolve the issue.
G. CONTACT INFORMATION
Address: 36 The Turnpike, Stockport SK6 6HF, United Kingdom
Email: info@urbanpalmtrees.com.
Phone: +44 7976 953179
Support: Monday to Friday, 9 AM–6 PM